We have worked hard to make your online shopping experience as easy and pleasant as possible. Please see our detailed instructions below on our
ordering process. If you need further assistance, please contact us by email or phone using the contact information below.
Security
Our online shopping system is fully protected by the highest security standards for ecommerce sites - all transactions are transmitted in encrypted
form across the Internet using Secure Socket Layer (SSL) technology and an authorized Digital Certificate. Once received, your credit card information
is stored in encrypted form for further security. We do not share your credit card or purchase information with anyone other than the credit card
merchant services company in order to complete your transaction.
Shopping Cart
If you sign into your online account, before you add an item to the Shopping Cart, the information is retained in our database between your visits
(up to a maximum of 6 months). This allows you to build your order over days or weeks.
Please note: product inventory is not reserved until you
place your order, items available when you first add to your shopping cart, may not be available in the future.
If you browse our web site without signing into your account, any item you add to your shopping cart will be retained for the duration of your shopping
session ONLY. If you close your browser, this information is deleted from our database.
Order Summary
When you add an item to the Little House Supply Shopping Cart, you are navigated to our Order Summary page. A message confirming that you added
the item is displayed at the top of the page, and a summary of the item is displayed. From this page, you may navigate to any part of our site to
continue shopping. You may add as many items to the Shopping Cart as you wish, and can remove items later if you wish.
Checkout
From any part of our website, you can review the items in your Shopping Cart by clicking on the Shopping Cart link at the top of the page.
After you have verified the items are correct, you may complete your order by clicking the Checkout button at the upper/lower right of the
Order Summary page.
Shipping Page
From our Shipping page you may enter your shipping information - missing required items will be indicated by the red asterisk once you click the
Validate button. If you are a returning customer, you can go back to the Order Summary page and click on the 'Log In and Get your Data' button
toward the upper/lower right of the page and logon using your password and email. This will auto fill your billing information when you return
to the Shipping page. Most people want their products shipped to the same location as the billing information for their credit card - if they are
the same, you can omit the shipping information. Next you should select the shipping method. Once you have entered this information,
click the button to proceed to the Payment page.
Payment Page
From our Payment page you may select the payment method and enter the payment information required. The billing address you have provided should match
your credit card. Enter your credit card number, security code and expiration, and click the Next >> button to review your transaction information.
Order Review Page
All information related to the transaction is shown for you to review. Click the Submit Order button to finish your transaction.
Confirmation
After you complete your order, allow up to 20 seconds for your order to process through our merchant services. Once processed, a confirmation message
is displayed that includes your order number. This same order number is emailed to you along with the details of your order.
Time to Ship
We ship via US Mail. Most of our items are shipped within 24 hours.
Click here for details of our shipping policy.
Questions?
Contact us at:
Little House Supply
Marion, NY 14505
USA
customerservice@littlehousesupply.com